1. Do you charge for shipping?
Depending on order size, we ship with USPS First Class (Up to 2 bottles) and USPS Priority Mail (3+ bottles). All orders over a $50 value before tax are eligible for free shipping.
2. Do you ship outside of the United States?
Unfortunately, at this time we are unable to offer International shipping. We hope to make shipping available for all countries soon!
3. How long does it take to process my order?
If your order is placed before 2PM PST, we will have it sent out the same day. If your order is placed after 2PM PST, your order will get sent out the following business day.
**During giveaway times and sales, orders might be delayed**
4. How long until I receive my order?
Orders of two 120mls or fewer will ship via USPS First Class Mail and anything greater will ship via USPS Priority Mail. You can expect your package to arrive within 3-5 business days through USPS First Class Mail and 1-3 days through USPS Priority Mail, depending on where you live.
5. How can I track my order?
Each order will come with a tracking number provided to you through an email. Please allow some time for USPS to update your tracking information before checking.
6. What is your VG/PG ratio?
All of our flavors have a 70VG/30PG blend, in order to maximize flavor and performance across all devices. Whether it is in your dripper, your squonker, or your tank.
7. I received my package, but it’s not what I ordered =(
We pride ourselves in organization, punctuality, and customer service. And we try to do our best at all times, but mistakes do happen. With that being said, if this happens and you’ve been given the wrong flavor or strength, please keep the order and we will promptly send out a new one!
Please fill out the form on our contact page. Include your full name or order#, a picture of the contents of the package, and the correct flavor and/or strength.
8. What is your return policy?
Unfortunately, due to the perishable nature of eliquid, we cannot accept returns. If you have received a damaged product or an incorrect order, please fill out the form on our contact page and follow the instructions on FAQ #7.
9. My tracking number say it was delivered, but I didn’t get the package. What now?
The first steps would be to contact your local post office as they would have much more information than we would. If they were no further help, feel free to contact us and we can try to get some answers on our side. At this point if there is still no information on the location of the package, we will send a replacement.
10. The package was delivered to the wrong address, what can I do?
We are not liable for incorrect addresses provided during the checkout process. Sending us a support ticket after placing the order also does not guarantee that we will be able to change the information in time. If it was delivered to the wrong address, but the address provided was correct, we will contact USPS to find out what happened, based on their answer we will proceed to send out a new package to the customer.
11. I sent in a support ticket but haven’t received a response?
We pride ourselves in superior customer service. We respond to tickets within 24 hours during business days. Please note that we do not respond to support tickets on weekends.